Introduction

E-Herbalorigins.com is committed to protecting the privacy and personal data of our customers and website users. As a company specializing in the import and export of traditional Chinese herbs, herbal granules, and health supplements, we recognize the importance of safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with applicable laws and regulations.

Who We Are

E-Herbalorigins.com is a company deeply rooted in the rich heritage of traditional Chinese medicine. We combine this ancient wisdom with modern technology to offer high-quality, all-natural herbal products to our global customers. Our mission is to share the healing power of Chinese medicine with the world, enhancing people's health and quality of life through natural products. For any inquiries, you can reach us at info@e-herbalorigins.com.

Data Collection and Use

We collect personal data when you interact with our website, make purchases, or communicate with us. The types of data we may collect include:

  • Personal Information: Name, email address, postal address, and telephone number.

  • Account Information: Username, password, and order history.

  • Payment Information: Credit card details, billing address, and transaction history.

  • Technical Data: IP address, browser type, device information, and usage data collected through cookies and similar technologies.

This data is collected to:

  • Provide and improve our products and services.

  • Process orders and manage your account.

  • Respond to your inquiries and provide customer support.

  • Send you promotional offers, newsletters, and updates if you have opted in.

  • Analyze website usage and improve our site’s functionality.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you provide your personal data voluntarily, such as when signing up for our newsletter.

  • Contractual Necessity: To fulfill our obligations to you when processing your orders.

  • Legal Obligations: To comply with laws and regulations, such as tax and accounting requirements.

  • Legitimate Interests: For purposes such as improving our services, preventing fraud, and enhancing website security.

Sharing and Disclosure of Data

Your personal data is shared only with parties necessary to fulfill our services, such as:

  • Service Providers: Companies that provide services on our behalf, including payment processing, website hosting, and customer support.

  • Legal and Regulatory Authorities: When required by law or to protect our legal rights.

We do not sell or share your personal data with third parties for their marketing purposes.

International Data Transfers

As a global company, we may transfer your personal data to countries outside of your home country. When doing so, we ensure that appropriate safeguards are in place to protect your data, in compliance with applicable laws.

You have the following rights regarding your personal data:

Your Rights

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your data, subject to legal obligations.

  • Restriction: Request restriction of processing under certain conditions.

  • Portability: Request your data in a structured, commonly used, and machine-readable format.

  • Objection: Object to processing based on legitimate interests or for direct marketing.

  • Withdraw Consent: Withdraw your consent at any time for processing that is based on consent.

To exercise your rights, please contact us at info@e-herbalorigins.com. We will respond to your request within one month, in accordance with applicable laws.

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. This includes secure storage and encryption where applicable.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and significant changes will be communicated to you directly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@e-herbalorigins.com.