Question: I have just received my order, and the product is damaged/does not comply. What should I do?
Answer: If your order arrives damaged or does not match your expectations, please contact our customer service team immediately. We will assist you in resolving the issue, whether it be a replacement, return, or refund.
Question: How can I exchange or refund a product?
Answer: To exchange or refund a product, please contact our customer service team within 14 days of receiving your order. They will guide you through the process and provide instructions on how to return the item.
Question: There are moths in my plant bag, what should I do?
Answer: If you find moths or other contaminants in your product, please stop using it immediately and contact our customer service team. We take such matters seriously and will arrange for a replacement or refund.
Question: My refund amount does not match. What should I do?
Answer: If your refund amount does not match what you expected, please contact our customer service team. They will investigate the discrepancy and ensure you receive the correct refund.
Question: How soon will I be reimbursed?
Answer: Refunds are typically processed within 5-7 business days after we receive your returned product. The exact time may vary depending on your payment method and bank processing times.